News & Announcements

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Cognigy Announced as a Winner in the E-commerce Germany Awards 2024

Cognigy recognized for Best Customer Experience Solution San Francisco | Düsseldorf (February 22, 2024)— Cogni...

Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award

San Francisco | Düsseldorf (March 18, 2024)— Cognigy, global leader in AI-driven customer service solutions, a...

Cognigy Awards Celebrate AI Champions with Unprecedented Success

San Francisco | Düsseldorf (March 11, 2024) — Cognigy, a global leader in AI-enabled customer service solution...

Cognigy Experience Summit 2024 or “The AI Event of the Year”

San Francisco | Düsseldorf (March 11, 2024) — The recent Cognigy Experience Summit (CXS) 2024 brought together...

Cognigy Extends Availability to Genesys AppFoundry North America

San Francisco | Düsseldorf (February 21, 2024) — Following its successful inclusion in the Genesys AppFoundry ...

Cognigy and Carglass Set to Showcase Cutting-Edge AI Solutions at CCW 2024

Revolutionizing Customer Service: Cognigy and Carglass Unveil AI Innovations at CCW 2024 San Francisco | Düsse...

Cognigy Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide now gain access to Cognigy Conversational AI to take advantage of the scal...

Cognigy Integrates with Aleph Alpha to Elevate AI Capabilities in Business-Critical Environments

Industry Leader Leverages Aleph Alpha's Advanced AI for Enhanced Customer Service Solutions Düsseldorf, San Fr...

Cognigy's CX Disruptors Series Returns with Season 2: Masters Series – CX Forecasts 2024

Nine of the Most Influential Voices in the Customer Service Industry Weigh In on What to Watch Out for This Ye...

Cognigy Named a Leader in the IDC MarketScape for Conversational AI Software 2023

Cognigy Named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendo...

Cognigy Receives 2023 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy Honored for Innovative and Impactful Use of Conversational AI Technology Düsseldorf, San Francisco | N...

Cognigy Launches AI Copilot, the Daily Companion for Enterprise Contact Center Agents

Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Excellence N...

Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI

November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...

New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service

October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...