News & Announcements | Cognigy | Customer Service Automation (2)

Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers.

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Cognigy.AI Platform

Enterprise-grade Contact Center AI Platform

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Platform Capabilities

AI Agent Manager

Visual AI Agent creation and orchestration engine

Agentic AI

Autonomous, goal-oriented AI Workforce powered by LLMs

Voice Gateway

Turnkey voice connectivity to any contact center

Generative AI

Enterprise-ready LLMs for CX transformation

Knowledge AI

AI-based semantic search and knowledge management

NLU

Market-leading AI for 100+ languages

Multimodal CX

Cross-channel customer journeys with xApps

Agent Copilot

Next-gen agent assist for enterprise contact centers

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AI-powered Live Agent workspace

Insights

Omnichannel reporting and analytics suite
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Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms

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Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation
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Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a.
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The latest information on new releases and features

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Tutorials, help community, videos and how-to articles

Training

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Technical Documentation

How to use and get the most from Cognigy.AI
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eBook: Blueprint for an AI-First Contact Center
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eBook: Generative AI for Contact Centers
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Webinar: Generative AI and Cognigy in the Contact Center
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The Most Anticipated Contact Center AI Summit

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Trustworthy AI

Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read More

The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation
Read More

Cognigy.AI is officially AIC4-approved

Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read More
Latest Announcements

Cognigy Positioned as a Leader in the Aragon Research Globe™ for AI Agent Platforms, 2025

Cognigy Featured as Pioneering on the CMP Research Prism for Real-Time Agent Assist/Copilot

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Back

Meet Your AI Workforce

Transform customer engagement with fully pre-trained AI Agents

Explore Enterprise AI Agents

By Category

AI Voice Agents
AI Agents for Chat & Messaging
AI-Powered Agent Assist
AI Agents for Sales & Marketing

By Contact Center Platform

Amazon Connect
Avaya
Genesys
NICE
8x8

cognigy-mega-menu-img2_color_transparent-1

Learn how Cognigy.AI elevates any contact center

See More Integrations

By Industry

AI Agents for Airlines
AI Agents for Automotive
AI Agents for Finance & Banking
AI Agents for Healthcare
AI Agents for Insurance
AI Agents for Retail & E-commerce
AI Agents for Telecommunications
AI Agents for Utilities

More integrations

Bandwidth
Microsoft
Salesforce
ServiceNow
Zendesk

Back

Cognigy.AI Platform

Enterprise-grade Contact Center AI Platform

Explore Cognigy.AI

Platform Capabilities

AI Agent Manager

Visual AI Agent creation and orchestration engine
Agentic AI

Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway

Turnkey voice connectivity to any contact center
Generative AI

Enterprise-ready LLMs for CX transformation
Knowledge AI

AI-based semantic search and knowledge management
NLU

Market-leading AI for 100+ languages
Multimodal CX

Cross-channel customer journeys with xApps
Agent Copilot

Next-gen agent assist for enterprise contact centers
Live Chat

AI-powered Live Agent workspace
Insights

Omnichannel reporting and analytics suite

Get the Latest

Introducing Agentic AI
Watch Now
Introducing Agent Copilot
Watch Now
Cognigy Knowledge AI: Launch Webinar
Watch Now

Quick Links

Help Center
Documentation
Academy
Product Updates
Trust Center
Marketplace

Back

Analyst Recognition & Awards

Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms

See Analyst Reports and Awards

Customer Success Stories

Explore our customers’ stories and see how enterprises are creating customer service loved by everyone

View our Customer Stories

Videos

Watch the Frontrunner Story of the Toyota Innovation Team
Watch now
Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation
Watch now
Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a.
Watch now

Back

Learn

Downloads

Guides, white papers, analyst reports and more
Blog

Stay in the loop on everything CX and CAI
Cognigy Academy

Become a certified expert with on-demand courses
Showcase Shorts

Explore the art of the possible in short videos demonstrating CAI
CX Disruptors

Insights from leading voices in the customer service industry

Succeed

Product Updates

The latest information on new releases and features
Help Center

Tutorials, help community, videos and how-to articles
Training

Access training resources or schedule personalized sessions
Technical Documentation

How to use and get the most from Cognigy.AI

Get the Latest

eBook: Blueprint for an AI-First Contact Center
Download now
eBook: Generative AI for Contact Centers
Download now
Webinar: Generative AI and Cognigy in the Contact Center
Watch now

Back

Who We Are

About Us

Join our mission to make Conversational AI more accessible
Our Partners

Dive into our global ecosystem of leading business and technology partners
Events

Find us at live conferences or virtual meetups
Careers

Help us achieve our vision with your talents and skills
News & Announcements

Be the first to know about all the latest news
Nexus

The Most Anticipated Contact Center AI Summit
Contact Us

Reach out to our experts and get your questions answered

Trustworthy AI

Cognigy Trust Center

See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read More
The Future of Enterprise-Grade AI Adoption

An in-depth guide into the trusted use of AI in customer service automation
Read More
Cognigy.AI is officially AIC4-approved

Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read More

Latest Announcements

Cognigy Positioned as a Leader in the Aragon Research Globe™ for AI Agent Platforms, 2025
Cognigy Featured as Pioneering on the CMP Research Prism for Real-Time Agent Assist/Copilot

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Conversational AI (50)
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Customer Service Automation (16)

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News Customer Service Automation

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professio...

Conversational AI Customer Service Automation Partners

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

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