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March 12-13, 2025 | Düsseldorf, Germany

Summit

The Most Anticipated Contact Center AI Summit of 2025

Join 600 of the world’s leading AI Champions for two transformative days of real-world success stories, groundbreaking innovations, and networking opportunities. 

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What to Expect

Nexus 2025 brings together industry leaders, visionaries, and practitioners who are reshaping customer engagement through AI Agents.

2 Stages. Big Ideas & Deep Insights

At Nexus Summit, explore two exciting stages tailored for impact. On the Main Stage, hear from visionary CEOs, thought leaders, and innovators as they reveal how leading brands are implementing AI to revolutionize contact centers and drive business success. On the Tech Hall Stage, dive into expert-led sessions featuring cutting-edge solutions, practical demos, and advanced product deep dives. From strategy to execution, Nexus Summit has the insights you need.
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Tech Labs & Expo Area

Get hands-on with Contact Center AI technology and quiz the experts with your tech questions. Then experience what’s possible with Cognigy.AI in our Enterprise Experience Zone and see how leading brands are showcasing their innovations. Explore the groundbreaking solutions from collaborators like Deepgram, and discover the future of Agentic AI firsthand.
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AI Magic, Casino & Afterparty

The magic doesn’t stop with the wonders of AI Agents. Prepare to be amazed by a world-class magician ready to dazzle you.
Then, roll the dice and let loose at our Casino Night After Party. The excitement doesn’t stop at the tables, world-renowned DJ Tony T, the voice behind global hits like "Shine On", will light up the dance floor with his electrifying beats, ensuring the perfect soundtrack to an unforgettable night. Don’t miss this extraordinary blend of tech, magic, and fun!

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Meet the Innovators

Learn from the best minds shaping the future of customer experience.
Benno Schindler
Benno Schindler
Lead Conversational AI Tribe
Allianz
Natalie Rutgers
Natalie Rutgers
VP of Product
Deepgram
Beth Schultz
Beth Schultz
VP of Research
Metrigy
Christian Wuttke
Christian Wuttke
Lead of Chat & Voice Technology
Schwarz Group
Philipp Heltewig
Philipp Heltewig
CEO & Co-Founder
Cognigy
Paul Joustra
Paul Joustra
SVP Digital Innovation & Gen-AI Transformation
Teleperformance
Kane Simms
Kane Simms
Founder and CEO
Vux World
Dr. Petr Maršál
Dr. Petr Maršál
Customer Care Manager
Skoda
Stephan Schuessler Speaker Nexus
Stephan Schuessler
Director & Lead Conversational AI Transformation
Deloitte

2024 Highlights

Get inspired by last year's event, where 400+ attendees gathered to explore the transformative power of AI. The 2024 Summit featured groundbreaking presentations, networking opportunities, and awards recognizing AI excellence in customer experience.

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