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About

Nexus 2025 is where innovation meets implementation

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Nexus 2025 is where innovation meets implementation. This exclusive two-day summit showcases how leading global brands are revolutionizing customer experiences through AI Agents. With a carefully curated attendance of industry professionals, the summit offers the perfect setting for meaningful connections and discussions.

Day 1

Real World Success & Experiences, and a glimpse of the AI workforce of the future

Witness firsthand how enterprises are transforming customer engagement with their AI Agents. Experience live demonstrations, deep-dive into successful implementations, and learn from those who've mastered the art of AI-first customer service. Cognigy’s experts will share the roadmap for the solutions that will power the AI workforce of the future.
Day1

Day 2

Future Vision & Inspiration

Explore the boundless possibilities of AI with forward-thinking sessions, expert panels, and interactive workshops. Join forces with Cognigy experts and industry leaders to discover what's next in the world of Agentic AI.
Day2

What to Expect

Real-world Case studies from Global Brands
Interactive Tech Lab Demonstrations
Expert Panels and Thought Leadership Sessions
Exclusive Networking Opportunities
Memorable Evening Entertainment
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Where we come from

Nexus originated as the Cognigy Experience Summit in 2023, bringing together 200 AI innovators and business leaders from Europe, the US, and the Middle East to explore the transformative potential of chat and voice technology. Remarkably, with ChatGPT just eight weeks old, companies showcased their first innovations combining Generative AI and Conversational AI.

By 2024, the summit had transformed into a global forum, welcoming 450 delegates and featuring groundbreaking demos, such as a Toyota car on stage booking a service appointment via AI. This evolution laid the foundation for Nexus, now Europe’s leading Contact Center AI conference, where enterprises inspire and empower each other with real-world success, redefining how businesses communicate with customers entering the era of Agentic AI.

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I invite you to join us at Nexus 2025, the must-attend summit for those looking to stay ahead in customer service. We’ll bring together 250+ top companies across Europe and the US, all using AI Agents to transform contact centers. It’s a unique opportunity to network, learn, and explore the future of Agentic AI.
Philipp Heltewig
CEO & Co-founder Cognigy
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Be part of it

Register today!