-
Wednesday, March 1209:00 - 18:30 / Casino & Afterparty until 1 am
-
8:30Morning Coffee & Badge pickup
-
9:30Welcome & Housekeeping
-
09:40COGNIGY: CEO Keynote
09:40 - 10:00
Expert Session
Speaker: Philipp Heltewig, CEO @Cognigy
-
10:00DHL: AI Agents at Scale Deliver Instant Customer Service on the Phone
10:00 - 10:30
enterprise case study
Speaker: Jonathan Zaiß, Head of Digitalization for Customer Service & Denis Ziegenfuß, Senior IT Project Lead @DHL
-
10:30SKODA: How AI is Revolutionizing our Call Center & CX on WebChat
10:30 - 11:00
enterprise case study
Speakers: Dr. Petr Maršál, Customer Care Manager & Linda Vlková, Conversational AI Product Strategist @Skoda
-
11:00Networking, Tech Labs & Expo Zone
-
11:30METRIGY: Research Insights on AI for Businesses and How to Maximize the Potential of Technology
11:30 - 12:00
Expert Session
Speaker: Beth Schultz, VP of Research @Metrigy
-
12:00SANTANDER: Outbound Calling: How AI Agents Perform in Sales
12:00 - 12:30
enterprise case study
Speakers: Vito Volpe, CEO & Felix Marel, Head of Product Management Loans @Santander Consumer Bank
-
12:30FLIX: Agentic AI at Greyhound: Delivering Outstanding UX
12:30 - 13:00
enterprise case study
Speakers: Anna Bredow, Senior UX/UI Designer & Vasily Rodochenko, Software Engineer @Flix-1.png)
-
13:00Networking Lunch, Tech Labs & Expo Zone
-
14:00Digital Magician: Simon Pierro
AI Magic Show
-
14:30COGNIGY: Product Keynote - The Next Era of AI Agents with Cognigy.AI
14:30 - 15:20
Expert Session
Speakers: Thys Waanders, VP of Transformation & Sebastian Glock, Director of Product Marketing @Cognigy
-
15:20Networking, Tech Labs & Expo Zone
-
15:50PANEL: Allianz, Lufthansa Group, Schwarz Group, E.ON - Scaling AI in Customer Service
15:50 - 16:40
Expert Session
Speakers: Benno Schindler @Allianz, Nick Allgaier @Lufthansa Group, Christian Wuttke @Schwarz Group Karyna Neumann @E.ON
Moderator: Angela Read Downes, VP Customer Management @Cognigy
-
16:50Cognigy Awards Ceremony
16:50 - 17:30
Success Stories
Presenter: Matt Greenslade, Director Customer Success @CognigyCelebrating Cognigy.AI Champions and their achievements with drinks and popcorn
-
17:30Session Closing
-
17:45Dinner, Tech Labs & Expo Zone
17:45 - 19:30
-
18:30Casino Night
18:30 - 22:30
Entertainment
-
20:00Afterparty with DJ Tony T
20:00 - 1:00
Entertainment
.png){kind=logo}
