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Wednesday, March 1209:00 - 18:30 / Casino & Afterparty until 1 am
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8:30Morning Coffee & Badge pickup
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9:30Welcome & Housekeeping
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09:40COGNIGY: The Future Contact Center
09:40 - 10:00
Expert Session
Speaker: Philipp Heltewig, CEO @Cognigy
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10:00DHL: AI Agents at Scale Deliver Instant Customer Service on the Phone
10:00 - 10:30
enterprise case study
Speaker: Jonathan Zaiß, Head of Digitalization for Customer Service @DHL
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10:30SKODA: How AI is Revolutionizing our Call Center
10:30 - 11:00
enterprise case study
Speaker: Dr. Petr Maršál, Customer Care Manager @Skoda
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11:00Networking, Tech Labs & Expo Zone
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11:30METRIGY: Research Insights on AI for Businesses and How to Maximize the Potential of Technology
11:30 - 12:00
Expert Session
Speaker: Beth Schultz, VP of Research @Metrigy
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12:00SANTANDER: Outbound Calling: How AI Agents Perform in Sales
12:00 - 12:30
enterprise case study
Speakers: Vito Volpe, CEO & Felix Marel, Head of Product Management Loans @Santander Consumer Bank
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12:30Coming Soon
12:30 - 13:00
enterprise case study
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13:00Networking Lunch, Tech Labs & Expo Zone
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14:00Digital Magician: Simon Pierro
AI Magic Show
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14:30COGNIGY.AI
14:30 - 15:20
Expert Session
Speakers: Thys Waanders, VP of Transformation & Sebastian Glock, Director of Product Marketing @Cognigy
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15:20Networking, Tech Labs & Expo Zone
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15:50PANEL: Allianz, Lufthansa, Schwarz Group - Scaling AI in Customer Service
15:50 - 16:40
Expert Session
Speakers: Benno Schindler @Allianz, Nick Allgaier @Lufthansa, Christian Wuttke @Schwarz Group
Moderator: Angela Read Downes, VP Customer Management @Cognigy
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16:50Cognigy Awards Ceremony
16:50 - 17:30
Success Stories
Presenter: Matt Greenslade, Director Customer Success @CognigyCelebrating Cognigy.AI Champions and their achievements with drinks and popcorn
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17:30Session Closing
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17:45Dinner, Tech Labs & Expo Zone
17:45 - 19:30
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18:30Casino Night
18:30 - 22:30
Entertainment
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20:00Afterparty with DJ Tony T
20:00 - 1:00
Entertainment
