Celebrating
AI Champions

Use cases are welcome with a distinctive customer-first ethos, exceptional conversational design, AI agent personalities, multi-modal experiences or full-scale self-service capabilities.

Your entry should showcase how your organization has achieved some of the following milestones:

• Significantly enhanced  customer or employee experiences with Cognigy.AI
• Successfully reimagined or expertly orchestrated CX journeys, ensuring seamless interactions with customers at every touchpoint. (e.g. multilingual, multi-channel, unique conversational design)
• Empowered employees with modern, user-friendly experiences, fueling their efficiency and overall job satisfaction. 
• Saved time for employees on mundane tasks
• Elevated CSAT or Net Promoter Score (NPS) 

Use cases are welcome that implemented best-in-class Cognigy.AI capabilities: Agent + Assist, Intelligent IVR, Voice AI.

Your entry should showcase how your organization has achieved some of the following milestones:

• Attained noteworthy improvements in agent satisfaction and retention rates, demonstrating a focus on a contented workforce.
• Demonstrated tangible improvements in critical contact center metrics, including:
• Average Handle Time (AHT)
• First Call Resolution (FCR)
• Average Speed of Answer (ASA), queue durations, or wait time
• Abandonment rate

Use cases are welcome from organizations who have succeeded in making Cognigy.AI an integral part of their tech-stack and build bots at scale.

Your entry should showcase how your organization has achieved some of the following milestones:

• Center of Excellence for Conversational AI
• Deployed more than 5 bot projects with Cognigy.AI (regions, languages, use cases)
• Dedicated Team or Partner for Cognigy.AI who maintains and builds bots for different business units or sells Cognigy.AI internally and enables business units to build their own bots
• Masterbot-Concept

Use cases are welcome that through transformative approaches/integrations, turn Cognigy.AI into a powerhouse of tech innovation. 

Your entry should showcase how your organization has achieved some of the following milestones:

• Implemented Cognigy.AI capabilities e.g. Gen.AI, xApps, Voice Gateway, Knowledge AI,...
• Deployed omnichannel solutions that allow for multimodality across all customer touchpoints
• Combined Congigy.AI and IoT
• Customized your Cognigy.AI solution uniquely
• Reduced technology infrastructure costs
• Achieved increased revenue or efficiency gains.