THE experts for voice automation in large contact centers

About Bucher + Suter

We are Bucher + Suter, your experienced contact center partner. For over 25 years we have been ensuring service success and increasing customer satisfaction for global corporations and medium-sized companies. We deliver the best-of-experience for customers and agents and combine proven contact center technology + Cognigy + CRM/backend systems to create tailor-made, partially automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce and Cognigy.

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Your experienced partner

“We bring AI into contact centers and thus enable new types of customer service. Our customers save significant costs, reduce monkey work, increase their KPIs and create a significantly better 24/7 service experience. Our goal is to bring you joy and success in using Cognigy. We have been demonstrating that we can do this for years, including working for one of the largest insurance companies in the world."

Jürgen Schick, CSO, Bucher + Suter

What sets Bucher + Suter apart as a Cognigy partner

We are highly skilled in voice and voice automation. We offer a team of 25 conversational AI experts, many of whom are Cognigy-certified. Our teams have grown together through intensive collaboration with Cognigy. We are closely connected with the management and specialists at Cognigy and talk about strategy, innovations and technical details. Our customers benefit from our strategic insights, short distances and well-established processes. That is crucial because AI is developing rapidly. As a Cognigy reseller, we can also be primarily responsible for distributing, implementing and operating Cognigy. AI as SaaS or on-premises.

Find out more about us on our Cognigy website: https://cloud.bucher-suter.com/eu/en/cognigy/ 

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Get in touch with Bucher + Suter

Looking for an experienced partner to digitalize your contact center? Look no further than Bucher + Suter.

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