
AI & LLMs
Agentic AI
Knowledge AI
Agent Evaluation
AI Ops & Orchestration
Experience Management
AI Agent Studio
Multimodal CX
Voice Connectivity
Proactive Engagement
Insights & Analytics
Agentic Building
Agent Augmentation
Live Chat
Agent Copilot
AI & LLMs
Agentic AI
Knowledge AI
Agent Evaluation
AI Ops & Orchestration
Experience Management
AI Agent Studio
Multimodal CX
Voice Connectivity
Proactive Engagement
Insights & Analytics
Agentic Building
Agent Augmentation
Live Chat
Agent Copilot








Pick the right model for every job, update in one click and manage every model, at project and organization level, from one interface.
Deploy any mix of public, private or custom LLMs and switch between them in seconds, with zero downtime.
Get to market faster with pre-integrated models from OpenAI, Anthropic, AWS, Microsoft, Google and more, or plug in your own privately hosted or fine-tuned LLMs.
Choose the model for each agent job by latency, performance and price. Use premium models for mission-critical workflows and route routine, low-risk use cases to lower-cost models, balancing experience against spend.
New models arrive every month.
Try new LLMs as soon as they're released, under the same governance and without re-architecting your stack.
in Opus Research's 2025 Conversational AI Intelliview, recognized for its scalable platform, AI agent orchestration and AI Ops capabilities.
Keep service running with live insights, proactive alerts and resilient fallbacks.
See exactly how your AI workforce is performing, at any moment.
AI Ops Center gives you live dashboards of system health, from the whole estate down to individual components and projects. Zoom into every vital stat, from request volume and latency percentiles to error rates and API execution.
Get notified the second something goes off track, cut mean time to identify (MTTI) and stay in control of every agent project. The error dashboard helps teams find root causes and fix them before customers notice.
When a primary LLM or speech service slows down, hits rate limits or goes down, requests reroute automatically to a secondary one. Built-in fallback with custom retry policies keeps sessions intact, even under heavy load.
Agentic AI
Customer data deserves the highest protection. NiCE Cognigy builds trust and security into the core, with AI safeguards, enterprise-grade controls and regulatory compliance.
Ground every agent response in trusted data sources, and remove or pseudonymize PII before it reaches the LLM.
Apply built-in filters to stop jailbreak attempts and block inappropriate or malicious output, or plug in your own safety tools to meet enterprise standards.
Decide exactly when, where and how generative AI is used in customer interactions.
Use LLMs across the full range of enterprise use cases, from autonomous agentic AI and Agent Copilot to design-time assistance and enhanced NLU, and choose what fits your service strategy.
Enforce granular role-based access control (RBAC) to separate duties. Protect data in transit and at rest with end-to-end encryption.
Detailed audit logs capture every configuration change and user action, for accountability and faster troubleshooting.
Designed for enterprise security and regulated environments, Cognigy.AI meets global standards including GDPR, ISO 27001, CCPA, HIPAA, SOC 2 and PCI DSS.
Safety filters applied to an AI agent response / LLM use cases across the platform / Role-based access settings / Compliance certifications
AI safety, slide 1 of 4
5.0
The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once...
Research and Development · 30B+ USD · Transportation
Gartner Peer Insights5.0
Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions...
Software Development · <50M USD · Healthcare & Biotech
Gartner Peer Insights5.0
Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents.
Product Management · 1B–3B USD · Telecommunication
Gartner Peer Insights5.0
Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers...
Data and Analytics · 30B+ USD · Retail
Gartner Peer Insights5.0
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations...
Customer Service & Support · 500M–1B USD · Energy & Utilities
Gartner Peer Insights5.0
The platform is a breeze to use. The set-up is done very quickly and it's all low code...
Data and Analytics · 1B–3B USD · Transportation
Gartner Peer InsightsThe GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Orchestrate and optimize your AI workforce from one control layer.