AI OPS AND ORCHESTRATION

Run a governed fleet of AI agents, today and as you scale.

The NiCE Cognigy orchestration layer brings LLM management, real-time oversight, built-in safety and enterprise governance together, so your AI workforce delivers and stays ready for what's next.

Aleph Alpha
Google PaLM
OpenAI
Microsoft Azure
Amazon Bedrock
Anthropic
Google Gemini
Mistral AI

Flexible LLM orchestration

Pick the right model for every job, update in one click and manage every model, at project and organization level, from one interface.

Choose what works for you

Deploy any mix of public, private or custom LLMs and switch between them in seconds, with zero downtime.

Get to market faster with pre-integrated models from OpenAI, Anthropic, AWS, Microsoft, Google and more, or plug in your own privately hosted or fine-tuned LLMs.

Optimize cost and performance

Choose the model for each agent job by latency, performance and price. Use premium models for mission-critical workflows and route routine, low-risk use cases to lower-cost models, balancing experience against spend.

Stay ready for what's next

New models arrive every month.

Try new LLMs as soon as they're released, under the same governance and without re-architecting your stack.

ANALYST RECOGNITION

NiCE Cognigy secures top spot as a Leader

in Opus Research's 2025 Conversational AI Intelliview, recognized for its scalable platform, AI agent orchestration and AI Ops capabilities.

NiCE Cognigy secures top spot as a Leader

Observability and reliability

Keep service running with live insights, proactive alerts and resilient fallbacks.

Real-time oversight

See exactly how your AI workforce is performing, at any moment.

AI Ops Center gives you live dashboards of system health, from the whole estate down to individual components and projects. Zoom into every vital stat, from request volume and latency percentiles to error rates and API execution.

Instant alerts

Get notified the second something goes off track, cut mean time to identify (MTTI) and stay in control of every agent project. The error dashboard helps teams find root causes and fix them before customers notice.

Automatic failover

When a primary LLM or speech service slows down, hits rate limits or goes down, requests reroute automatically to a secondary one. Built-in fallback with custom retry policies keeps sessions intact, even under heavy load.

Rated by the people who run it.

Excellent Choice for Complex Conversational AI at Scale

5.0

The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once...

Research and Development · 30B+ USD · Transportation

Gartner Peer Insights

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product

5.0

Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions...

Software Development · <50M USD · Healthcare & Biotech

Gartner Peer Insights

Best Conversational AI Platform!

5.0

Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents.

Product Management · 1B–3B USD · Telecommunication

Gartner Peer Insights

The Highly Interactive and Profitable Customer Interaction System

5.0

Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers...

Data and Analytics · 30B+ USD · Retail

Gartner Peer Insights

Bring Your Conversational AI Strategy To The Next Level With Less Code

5.0

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations...

Customer Service & Support · 500M–1B USD · Energy & Utilities

Gartner Peer Insights

Most Flexible Conversation AI Platform

5.0

The platform is a breeze to use. The set-up is done very quickly and it's all low code...

Data and Analytics · 1B–3B USD · Transportation

Gartner Peer Insights

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Run AI agents you can see, steer and trust.

Orchestrate and optimize your AI workforce from one control layer.