Voice AI Agents

Amaze Customers with Remarkable Phone Experiences

With Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.

SEE A DEMO

IVR frame IVR

Drive Loyalty with Customer-Centric Experiences

Legacy IVR solutions grapple with lengthy, inefficient navigation and impersonal interactions.

Cognigy's Voice AI Agents bring conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.

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99.7%

successful intent recognition

>40%

increase in routing accuracy

68%

lower average handling time (AHT)

LLM Bot - English (3)

Give Cognigy's AI Agent a Call and Hear it for Yourself!

Language: English (US)
+1 541 569 4668
+49 1573 5992309

By calling our voice agent, you agree to our Privacy Policy. Please review the policy to understand how your data is collected, used, and protected. The phone bot is provided “as is” and for demonstration purposes only.

Frictionless Phone Experiences at Scale

Understand what customers want and give them the shortest path to resolution. Prioritize and route calls in an instant to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.

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Intuitive Voice Interaction

Powered by Generative and Conversational AI, our Voice AI Agents can understand users and deliver the right answer - all in natural language.

24/7 Responsive Call Center

Serve your customers when they need it the most. With Voice AI Agents on the frontline, enable seamless self-service that cuts unnecessary wait time and resolves issues on first contact.

Agent Support When it Matters

When customers have time-sensitive and complex queries, AI Agents instantly capture their requirements and route them to the best-suited available agent, including the context.

Outbound Calling for Proactive Service

Go beyond reactive support and anticipate customer needs before they know it. Proactively follow up on query resolution or deliver tailored product offers at scale.
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Empathetic, Lifelike Voices

Handle high-volume phone queries and accelerate resolution – all while building a personal connection. Craft natural-sounding interactions like never before with Voice AI Agents that speak over 100 languages.

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Kim
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female
English (US)
Soft
Airlines
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Dave
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male
English (UK)
Excited
Retail
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Stephanie
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female
German (DE)
Friendly
Logistics
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Ana
agent-lang-es
female
Spanish (ES)
Helpful
Banking
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Dan
agent-lang-nl
male
Dutch (NL)
Professional
Telco
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Aksel
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male
Danish (DK)
Calm
Healthcare
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Alex
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male
English (US)
Cloned
Assistant

Bring the Power of AI to Your Contact Center

Gain a competitive edge with the next generation of AI Workforce that works for your business.

AI agent utilities
Featured-list

Engage with Empathy

With Cognigy, deliver personalized and empathetic responses tailored to each conversation. Effectively measure customer sentiment to track service quality and optimize processes with targeted routing.

Speak Your Customers' Languages

Our Voice AI Agents can speak over 100 languages fluently and empower your support team with real-time translation, helping your business deliver global service and grow.

Enrich Conversational Experiences

Elevate CX and fast-track resolution by tapping into multimodal interactions. Allow customers to easily capture photos, share locations, execute payments, submit signatures and more.
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Works with Your Systems

Our AI Agents are designed to work seamlessly with your contact center and enterprise systems – on-premises or in the cloud. No rip and replace, no vendor lock-in.

Learn more

Contact Center ecosystem
Contact center ecosystem

Toyota: 98% Client Satisfaction with Proactive Voice Agents

“With Cognigy, we’re able to provide our customers with real added value and deliver even better services and products.”

See Customer Story

Peter Meik_New1

Peter-Pascal Meik, Manager Innovation & Projects, Toyota

E.ON: 70% Automation to Serve 50M+ Customers

“Through Cognigy.AI, we can reduce the workload of our customer service departments and operational costs at the same time.”

See Customer Story

Nicolai Berenbrock - eon

Nikolai Berenbrock, Head of Conversational Experiences, E.ON

Mister Spex: 96% Routing Accuracy and 30-Sec AHT Reduction

"Our C-Level executives, agents, and customers alike have embraced the AI Phone Agent solution and acknowledge the positive impact on customer experiences. The results are excellent and achieved in just a 3-month window after Go-Live."

See Customer Story

Rose Schenk

Rose Schenk, Head of Service Excellence, Mister Spex

Why Cognigy AI Agents

Best-in-Class AI

to bring hyper-personalized and empathetic conversations to life 

Leading-Edge Speech Technology

for the most accurate speech recognition and ultra-realistic voices.

Prebuilt solutions

trained by us and approved by you. Go live in a matter of weeks.

360° Insights

for both a big picture and granular view of your customer journeys.

Enterprise-Grade

Conversational AI platform proven by the world's most renowned tech analysts.

Recognized as Customers' Choice

with 98% recommendation rate.

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Voice AI Agents

Take Your Call Center to New Heights

See Voice AI Agents in action

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