Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

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Expanded Job Market and More with Cognigy.AI v4.95

The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...

Product

Enhanced Usability and More with Cognigy.AI v4.94

Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

Product

Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93

With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple step...

Product

Quantifying AI Success: Introducing Cognigy Goals

As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

Product

Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92

Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

Product

Cognigy Agentic AI: 7 Standout Capabilities for CX Automation

Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

Product

Exciting Updates to Agentic AI and More with Cognigy.AI v4.91

The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

Product

Now On-Demand: Cognigy.AI Tech Update Q4 2024

AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...

Product

Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

Product

Upgraded Admin Center and More with Cognigy.AI v4.89

Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

Product

Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

Product

Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

Product

Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

Product

UX Enhancements and More with Cognigy.AI v4.86

Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...