Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

    Back to all Categories

    • There are no suggestions because the search field is empty.

    Nhu Ho

    Follow me

    Product

    Now On-Demand: Cognigy.AI Tech Update Q3 2023

    Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

    Product

    Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

    Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

    Product

    8 Best Practices for Automated Testing in Conversational AI

    Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

    Product

    Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

    The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

    Product

    Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

    With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

    Product

    Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

    Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

    Product

    Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

    From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

    Product

    Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

    The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

    Product

    Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

    In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

    Product

    Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

    From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

    Product

    Powerful LLM Orchestration and More with Cognigy.AI v4.52

    Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

    Product

    Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

    Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

    Product

    Watch On-Demand: Cognigy.AI Tech Update Q2 2023

    Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

    Product

    Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

    Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...