SVG.svg "Cognigy - conversational ai platform for enterprise"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational AI to our users. To help you stay ahead of curve, we’re excited to introduce our first 2023 Cognigy.AI Tech Update Webinar brought to you by our product leaders and experts.
This webinar is a must-watch for all Cognigy.AI customers, partners, and trial users who want to get the inside scoop on the latest developments we’ve made to our platform up to v4.45.
Our experts will showcase the new product capabilities and how they themselves are applying these in their own Conversational AI projects, giving you a wealth of insights and practical tips as a CAI practitioner.
Content Outline
0:00: Intro
3:13: Builder Experience with the new Interaction Panel
3:50: Low-code tools for CognigyScript
7:14: Easier troubleshooting with Live Follow
9:40: Optimizing VUX - One-click voice test and native Voice Preview
12:37: Rapid end-to-end Flow testing using Playbooks
15:50: Audit Events Dashboard for improved system monitoring
17:00: Endpoints and Integrations
17:26: Amazon Connect integration using Lex Endpoint
23:20: WhatsApp Endpoint – Configuration and end-user experiences
30:00: Native Handover to Genesys Cloud
32:05: Cognigy Live Agent
32:10: Assist Bots as agents’ personal assistants
36:00: Improved queue management using Supervisor Dashboard
37:20: Cognigy Insights
37:45: Enhanced agent scheduling with Engagement Heatmap
39:05: Generative AI Roundtable – Why and how it benefits CAI practitioners
43:00: Scaling Cognigy’s Cloud – An insider’s view into Cognigy.AI platform architecture
