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The latest Cognigy.AI Tech Update has arrived!
In the constantly changing landscape of AI, staying abreast of the numerous new tools and features in Cognigy.AI can be daunting. To help you navigate these updates, our team of dedicated Cognigy product specialists from diverse fields gathers this quarter again.
In this edition join us to explore everything from hyper-realistic voice experiences, the new Webchat Preview, and extended Knowledge Assist in AI Copilot to LLM-enhanced understanding, and advanced GenAI orchestration.
00:00 Intro
02:41 Voice Features
Call Failover, 11Labs & Deepgram Integrations, & Real-Time Translation
13:16 AI Copilot Improvements
Extended Knowledge Assist & New Contact Center Integrations
19:37 Generative AI Updates
LLM-Powered Entity Extraction & Advanced LLM Prompting
25:31 Knowledge AI Updates
Web Connector
29:06 WebChat V3 Preview
UX Overhaul & Functionality Improvements
32:41 Insights Redesign
New Look & Feel
34:27 Bonus Updates
Locale Migration & Support Global Roles
36:11 Outro
