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The latest Cognigy.AI Tech Update has arrived!
In the ever-evolving world of AI, keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our dedicated team of Cognigy product specialists comes together every quarter to bring you the most crucial updates.
00:00 Intro
01:55 Webchat V3 Updates
Speech Input, xApps Overlay, and Interactive Features
06:16 Voice Experiences
Atmosphere Sounds, Silence Overlay, and On-prem Speech Service Support
10:30 Agent Augmentation Features
Live Agent: Custom Notification Sound and Improved Inbox Management
Agent Copilot: UI Preferences for Plug-and-Play Widgets and Streamlined Copilot Setup
14:08 Knowledge AI Improvements
Usage Tracking and Advanced Parser
21:47 NLU and GenAI Updates
External Embedding Models, LLM-based Intent Reranking, and NLU Scoring API
Future-proof LLM Support
35:25 Bonus Update
Prebuilt xApps Samples
36:49 Outro
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