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The latest Cognigy.AI Tech Update has arrived!
AI is evolving fast, and keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our expert team has come together once again to guide you through the newest advancements.
In this edition, join us in exploring numerous enhancements we’ve made to Webchat accessibility, agent lifecycle management, voice features, GenAI, and Knowledge AI.
00:00 Intro
01:24 Product Spotlight: Webchat v3 Accessibility Conformance
04:24 Webchat Improvements
Enhanced Accessibility, Enriched Metadata, Human Agent Avatar
13:54 Agent Management Updates
NICE CXone Endpoint, Advanced Debug, Save Flow as Image
19:08 Voice Improvements
New TTS Voices and No-User-Input Timeout
21:30 Live Agent: Queue Updates
28:31 GenAI & Knowledge AI Updates
Expanded LLM Integrations, Image File Support in Knowledge AI, Enhanced Search Filtering
42:35 Other GenAI Improvements
45:27 SaaS Service Health Monitoring
46:40 Outro
*Note: If you can't see the video it might be because you didn't accept our website cookies. You can watch it directly on YouTube here.
