Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

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Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

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More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

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The Ultimate Guide to Cognigy NLU Training

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

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Enhanced Accessibility & more with Cognigy.AI v4.18

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

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Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

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Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

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Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

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New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

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Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

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Watch our Cognigy.AI Q4 2021 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

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Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

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Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

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Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

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Cognigy.AI v4.14 adds new capabilites to Voice Gateway

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...