Product Updates

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      AI Agent Management: Why Proven Experience Matters

      Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

      Product

      Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

      Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

      Product

      Contact Center AI: 15 Essential Voice Features

      Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

      Product

      Amazon Bedrock Native Integration and More with Cognigy.AI v4.82

      Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

      Product

      6 Best Practices to Implement Real-Time Voice Translation

      Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

      Product

      Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

      Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...

      Product

      Enhanced Collaboration, Silence Overlay, and More with Cognigy.AI v4.80

      Cognigy.AI v4.80 reveals many exciting features including Flow image export for cross-team collaboration, Sile...

      Product

      Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79

      From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is wh...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q2 2024

      The latest Cognigy.AI Tech Update has arrived! In the ever-evolving world of AI, keeping up with the latest to...

      Product

      Knowledge AI Usage Tracking and More with Cognigy.AI v4.78

      The latest release of Cognigy.AI introduces a brand-new Knowledge AI billing report, together with a streamlin...

      Product

      Native Google Gemini Support and More with Cognigy.AI v4.77

      With Cognigy.AI v4.77, we’re thrilled to announce native support for Google Gemini models, further enhancing o...

      Product

      LLM-Based Intent Reranking and More with Cognigy.AI v4.76

      Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introd...

      Product

      Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75

      Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access mana...

      Product

      LLMs & Conversational AI: 9 Enterprise-Ready Use Cases

      Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enter...