Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

Product

Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79

From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is wh...

Product

Now On-Demand: Cognigy.AI Tech Update Q2 2024

The latest Cognigy.AI Tech Update has arrived! In the ever-evolving world of AI, keeping up with the latest to...

Product

Knowledge AI Usage Tracking and More with Cognigy.AI v4.78

The latest release of Cognigy.AI introduces a brand-new Knowledge AI billing report, together with a streamlin...

Product

Native Google Gemini Support and More with Cognigy.AI v4.77

With Cognigy.AI v4.77, we’re thrilled to announce native support for Google Gemini models, further enhancing o...

Product

LLM-Based Intent Reranking and More with Cognigy.AI v4.76

Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introd...

Product

Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75

Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access mana...

Product

LLMs & Conversational AI: 9 Enterprise-Ready Use Cases

Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enter...

Product

Hybrid AI for Intent Recognition, Expansive GenAI Model Support and More with Cognigy.AI v4.74

The newest release of Cognigy.AI lets you harness the powerful combination of LLM and NLU and enjoy maximum fr...

Product

Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences

In an era flooded with information and choices, customer service has moved beyond mere problem-solving to beco...

Product

Improved LLM and API Operations with Cognigy.AI v4.73

The latest version of Cognigy.AI introduces new error handling features to maximize the reliability of LLM and...

Product

LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72

With the latest release of Cognigy.AI, level up the language understanding of your AI Agents to new heights, e...

Product

Now On-Demand: Cognigy.AI Tech Update Q1 2024

The latest Cognigy.AI Tech Update has arrived! In the constantly changing landscape of AI, staying abreast of ...

Product

Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71

Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latenc...

Product

Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70

Cognigy.AI v4.70 unveils powerful features for advanced LLM orchestration and humanlike voice conversations at...