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    From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

    Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

    Product

    Enhanced Email Security and More with Cognigy.AI v4.49

    With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

    Product

    3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

    As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

    Product

    End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

    With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

    Product

    Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

    Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

    Product

    Added Speech Recognition Integration and More with Cognigy.AI v4.47

    Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

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    Native Nuance Integration and More with Cognigy.AI v4.46

    The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

    Product

    Now On-Demand! Cognigy.AI Tech Update Q1 2023

    At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

    Product

    Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

    With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

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    Enriched Conversational Experiences and More with Cognigy.AI v4.44

    From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

    Product

    Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

    The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

    Product

    Your Ultimate Guide to Cloud Contact Center as a Service

    There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

    Product

    Improved Data Management in Insights and More with Cognigy.AI v4.42

    Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

    Product

    Conversation Design 101: Tips, Templates, and Best Practices

    Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...