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      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

      Product

      Improved Extension Handling & More With Cognigy.AI v4.25

      Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

      Product

      Server-side Playbook Execution & More With Cognigy.AI v4.24

      This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

      Product

      Faster Time to Market With Solution Accelerators

      Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

      Product

      Updated Agent Templates & more delivered with Cognigy.AI v4.23

      This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

      Product

      More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

      Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

      Product

      How-to Guide: Working with Intent Hierarchies

      Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...