Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

Product

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

Product

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

Product

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

Product

Watch our Cognigy.AI Q1 2022 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

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Improved Usability for Intent Creation & more with Cognigy.AI v4.21

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

Product

Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

Product

Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

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More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

Product

The Ultimate Guide to Cognigy NLU Training

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

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Enhanced Accessibility & more with Cognigy.AI v4.18

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

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Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

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Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Product

Cognigy's Universal Language Understanding: A look into the AI black box

Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

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New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...