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Best Practices for Building a Deployment Pipeline
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An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreYour one-stop-shop for the latest Cognigy.AI product news and best practices
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Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...
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Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.
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This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...
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Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...
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This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...
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Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...
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Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...
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This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...
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The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...
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Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...
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We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...
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The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...
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Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...
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The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...
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