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AI-based semantic search and knowledge management
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Market-leading AI for 100+ languages
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Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreYour one-stop-shop for the latest Cognigy.AI product news and best practices
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Users expect their experiences with brands to be fast and frictionless where they can access clear information...
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The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...
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A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...
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The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...
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The newest release of Cognigy.AI, v4.12, comes with an option to add the Localization for Extensions. This all...
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Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...
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One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...
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Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...
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To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...
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A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...
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We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...
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If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...
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The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...
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Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...
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