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    8 Best Practices for Automated Testing in Conversational AI

    Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

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    Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

    The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

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    Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

    With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

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    Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

    Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

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    Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

    From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

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    Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

    The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

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    Embrace Conversational AI: Revolutionize your Customer Access Strategy

    As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

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    Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

    In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

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    Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

    From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

    Product Conversational AI

    Better Together: Generative AI and Conversational AI

    Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

    Product

    Powerful LLM Orchestration and More with Cognigy.AI v4.52

    Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

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    Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

    Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

    Product

    Watch On-Demand: Cognigy.AI Tech Update Q2 2023

    Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

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    Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

    Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...