Product Updates

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      Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

      Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

      Product

      Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

      From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

      Product

      Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

      The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

      Product

      Embrace Conversational AI: Revolutionize your Customer Access Strategy

      As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

      Product

      Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

      In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

      Product

      Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

      From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

      Product

      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...