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    Powerful LLM Orchestration and More with Cognigy.AI v4.52

    Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

    Product

    Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

    Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

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    Watch On-Demand: Cognigy.AI Tech Update Q2 2023

    Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...

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    Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

    Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

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    From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

    Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

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    Enhanced Email Security and More with Cognigy.AI v4.49

    With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

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    3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

    As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

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    End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

    With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

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    Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

    Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

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    Added Speech Recognition Integration and More with Cognigy.AI v4.47

    Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

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    Native Nuance Integration and More with Cognigy.AI v4.46

    The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

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    Now On-Demand! Cognigy.AI Tech Update Q1 2023

    At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

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    Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

    With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

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    Enriched Conversational Experiences and More with Cognigy.AI v4.44

    From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...