Product Updates

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      Improved Usability for Intent Creation & more with Cognigy.AI v4.21

      The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

      Product

      Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

      Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

      Product

      New Live Chat Integration with Salesforce

      There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

      Product

      Watch our Cognigy.AI Q4 2021 Release Webinar

      This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

      Product

      Salesforce Service Cloud: Upload Files During a Live Chat

      Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

      Product

      Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15

      Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...