Cognigy.AI

Enterprise Conversational AI Platform
for customer & employee support
process automation

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COGNIGY.AI IS A HIGHLY-FLEXIBLE ENTERPRISE CONVERSATIONAL AI PLATFORM TO BUILD ADVANCED, INTEGRATED CONVERSATIONAL AUTOMATION SOLUTIONS THROUGH THE USE OF COGNITIVE BOTS

Cognigy.AI

Graphical Conversation Editor

Manage the flow of all conversations from one convenient location

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Graphical Conversation Process Editor

Easy to use graphical editor to design human-like conversations quickly and without coding.

Powerful
Workflow Engine

Configure complex, integrated conversational experiences with unmatched flexibility.

Realtime
Previews

See graphical previews of your conversations while you build them directly inside the editor.

Cognigy.AI Features

Enterprise-Level Operations

Integrate Conversational AI into your enterprise infrastructure

SaaS & on-premises

Cognigy.AI runs as in Cognigy’s managed cloud or on your own infrastructure as an on-premise deployment.

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Automated Testing

Perform automated regression testing of your conversations to ensure business objectives are met after changes have been made.

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Scale infinitely

Cognigy.AI’s containerized micro-services architecture provides unlimited scaling and built-in resilience to handle peak traffic loads.

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Built-in Logging

Access application and system logs from within Cognigy.AI and integrate with your existing logging tools.

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Cognigy.AI Features

Advanced AI-based Understanding

Spark the conversation with powerful, integrated Natural Language Understanding

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Cognigy.AI
NLU

Understand what your users are saying with patent-pending innovations and deep learning based algorithms that deliver industry-leading performance.

TRAIN
YOUR AI

Train your AI and launch faster with Cognigy’s supervised and semi-supervised learning solutions. Cognigy.AI’s Intent Trainer lets you train your Bot by reviewing the NLU results and providing feedback.

SPEAK IN
ANY LANGUAGE

Support all languages through language-independent, generalized natural language technology that offers best-in-class performance in German, Spanish, Dutch and many more languages.

INTEGRATE WITH
EXTERNAL NLU

Stay flexible and in control using out-of-the-box integrations with major NLU engines including Google Dialogflow, Microsoft LUIS, IBM Watson and Alexa Skills Kit. Integrate task- and domain-specific NLU with Cognigy’s Integration Framework.

Cognigy.AI Features

Customization without constraints

Cognigy.AI gives developers unlimited flexibility

Integrated JavaScript Editor

Create advanced conversational AIs by coding in standard JavaScript directly inside the Cognigy.AI Flow Editor.

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Cognigy Integration Framework

Connect to any system by including custom JavaScript modules without constraints directly in your Cognigy.AI Flows.

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Environment Configuration

Control the behaviour of Cognigy.AI by customizing environment settings.

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Open API

Access every feature of Cognigy.AI through a well-documented, fully-secured API.

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Learn more about Cognigy’s Integration Framework

Cognigy.AI Features

Third Party Services

Integrate with CRMs, ERPs, eCommerce and more out of the box

Conversational experiences are enriched by the data they access, regardless of whether the data lives in CRMs, ERPs, RPA or other systems. Integrate with these third-party data sources directly within the conversation through Cognigy.AI’s integration capabilities.

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… and many more!

COGNIGY.AI  PROVIDES A HOLISTIC TOOLSET SPECIFICALLY CRAFTED TO DESIGN, BUILD AND ENGAGE WITH USERS IN INTELLIGENT CONVERSATIONS.

Cognigy.AI Features

Omni-Channel Experience

Deploy your Bots anywhere within seconds

Develop conversational experiences across a wide range of voice and text channels, including Facebook Messenger, Amazon Alexa, Google Home, Twilio and many more. Make use of Cognigy’s built-in webchat to deploy Cognigy.AI to your website with ease. Create a consistent user experience by keeping conversation context across channels.

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Cognigy.AI Features

Insightful Analytics

Learn from what your customers are telling you

Discover trends, measure conversation KPIs and optimize the conversational experience through out-of-the-box dashboards – all in a GDPR-compliant manner. Integrate with your existing business intelligence tools through Cognigy.AI’s data connectivity capabilities.

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Cognigy.AI Features

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Contact Management

GDRP-compliant user profiles and personalization

Manage contact details and drive 1:1 personalization in all conversations while ensuring GDPR-compliance through Cognigy.AI’s privacy management tools.

Cognigy.AI Features

Agent Live Chat

Increase your Bot performance with Agent Live Chat

At any time in a conversation, seamlessly transition the user to a human agent and continue to support the human agent through AI to solve the customer’s issue. Use Cognigy Live Chat or integrate with existing live chat tools like Intercom.

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Customized Conversational AI solutions – Tailored for You

Cognigy has the largest Conversational AI Implementation Partner Network.
Trained, educated and experienced to provide you the best project & implementation support.