Next-Gen CX with Full-Stack AI Agents

Cognigy’s AI Agents are intelligent digital systems designed for enterprise contact centers, capable of humanlike reasoning, dynamic adaptability, and decision-making.

They leverage Generative AI, real-time memory, and integrated tools to provide hyper-personalized experiences while handling complex tasks effectively.

Hyper-personalized Conversations

Cognitive reasoning combined with integrated CRM data and built-in short- and long-term memory ensures every customer gets a unique and personalized experience.

AI Agents remember customer preferences, past interactions, and real-time conversation input, enabling proactive and context-aware communication.

Composite AI

Seamlessly blend the deterministic structure of intent-based workflows with the flexibility of Agentic AI.

This hybrid design allows smooth transitions between predefined processes and dynamic, AI-driven interactions, enabling businesses to combine control and adaptability to suit diverse scenarios like compliance-focused tasks or open-ended customer queries.

Multi-Agent & AI2Human Collaboration

Engaging in agentic behavior, AI Agents can collaborate and share contextual memory, ensuring smooth handovers between tasks or to human agents.

Additionally, Agent Copilot is a transaction-ready agent assist solution for your CCaaS, ready to deploy on voice and chat and fully customizable to your contact center needs.

Agent Onboarding

Swiftly create custom Agents from scratch, hire ready-to-deploy Agents from our Job Market, or upskill your existing Agents with pre-configured Jobs.

With Cognigy's prompt-based design, onboarding an AI Agent is as seamless as onboarding a human agent. Define agent personas and behavior effortlessly, add contextual memory, and specify agent knowledge within a few clicks.

Agent Orchestration

Jobs represent the roles assigned to AI Agents, such as handling billing inquiries or flight rebooking. Each job defines specific Actions the Agent can execute, like accessing APIs, retrieving data, initiating workflows, and handing over to other AI and humans.

With Cognigy, flexibly design and assign Jobs to any agent personas and update the agent profile across Actions at the touch of a button. Accelerate time-to-market with 100+ prebuilt tools from business integrations to multimodal xApps.

LLM Orchestration

Cognigy.AI lets you flexibly leverage multiple LLMs from leading vendors like OpenAI, Anthropic, Google, and AWS, among others while maintaining control over their behavior.

Granularly define which LLM to use for which Agent Job and instantly connect to the latest model. Manage default and customizable safety settings to prevent unauthorized risks like jailbreaking.

Agent Insights

Gain valuable insights into the performance and business impact of your AI Workforce with Cognigy Insights.

Uncover conversational insights as holistic or granular as you need with a fully integrated suite of dashboards and drill-down analytics, customizable goals and KPIs, as well as flexible data exports to your data warehouse.

Your #1 Trusted Partner in Contact Center AI

Scalable with any Workload

Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.

Our microservices architecture (Kubernetes) offers unlimited scaling and built-in resilience to cope with any contact volume.

Secure and Compliant

We take wide-ranging security measures to protect your sensitive data – from database encryption and data masking to granular access and storage control.

Cognigy.AI fully complies with GDPR, SOC2, HIPAA, and other stringent regulatory frameworks.

Composable and Flexible

Seamlessly blend best-of-breed Agentic AI with deterministic workflows, adapting to both structured processes and unpredictable scenarios.

Choose the deployment option that works best for you - SaaS, self-hosted cloud, or on-premises.

Customizable to Your Needs

Cognigy provides all the flexibility you need to customize and extend your AI Workforce without limits.

Leverage our open API, full-featured CLI, integration framework with IDE support, and many other developer features.