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Showcases

Discover the power of Cognigy.AI for CX transformation with real-life examples and inspiring showcases.
  • 02 August 2024
  • 9 min read

AI in Healthcare: Streamlining Insurance Updates

The healthcare industry faces the dual challenge of providing high-quality care while managing the increasing service demand. AI can handle repetitive, administrative tasks abundant in the healthcare industry. Humans can focus on complex cases, provi...

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  • 13 May 2024
  • 7 min read

The Future of Retail: Meet Your Personal AI Shopping Assistant

Imagine the convenience of finding the perfect outfit for your special occasion without the hassle of endless browsing. Start with your favorite channel for inspiration and encounter an AI Agent that delivers tailored recommendations based on your un...

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Blog

Visit our official blog to keep up with the fast-changing world of Conversational AI and customer service automation.

What is an AI-First Contact Center and Why It Matters

If doing the same thing led to a different outcome, the current contact center c...

  • 25 November 2024
  • 7 min read

AI Agents: Transforming eCommerce & Retail Customer Service

Since the advent of digital commerce, the retail and eCommerce industries have b...

  • 13 November 2024
  • 12 min read

Conversational AI in E-Commerce: Benefits & Examples

Though the concept of e-commerce is just a few decades old, it is arguably the m...

  • 07 November 2024
  • 19 min read

AI Chatbots for E-Commerce: Benefits & Examples

As an e-commerce retailer, you need to prioritize dealing with customer communic...

  • 05 November 2024
  • 18 min read

Product News

Stay in the loop on our latest product updates and how they can enhance your contact center experience.

Introducing Cognigy's Agentic AI: Join Our Launch Webinar

The next Cognigy innovation for enterprise contact centers is HERE! Join us on N...

  • 05 November 2024
  • 2 min read

Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

The latest release of Cognigy.AI elevates customer interactions with real-time q...

  • 05 November 2024
  • 4 min read

Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

In today’s digital world, accessibility is not just a requirement; it’s a standa...

  • 05 November 2024
  • 7 min read

UX Enhancements and More with Cognigy.AI v4.86

Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navig...

  • 07 October 2024
  • 3 min read

Training & Certification

Become a Cognigy.AI & Conversational AI expert and learn how to build amazing virtual agents at lightning speed.

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Cognigy Academy

Learn everything you need to know about Conversational AI & Cognigy.AI and become a certified voice and chatbot expert. Sign up to one of our free courses or start a certification program.

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Live Training

Schedule a live training for you or your team with an experienced Cognigy.AI instructor. Training sessions or offered in Duesseldorf, Germany, or on-site with Cognigy partners or customers.

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Help Center & Support

The Cognigy.AI Help Center will guide you every step of the way to create your own Virtual Agents, with or without any prior bot-building experience. 

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Dive deep into Cognigy.AI platform, keep up-to-date with our product releases, and explore how to integrate into your contact center tech stack.

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Our collection of tools and open-source assets helps developers speed up their projects and scale Conversational AI initiatives across channels and use cases. 

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