AI in Healthcare: Streamlining Insurance Updates

The healthcare industry faces the dual challenge of providing high-quality care while managing the increasing service demand. AI can handle repetitive, administrative tasks abundant in the healthcare industry. Humans can focus on complex cases, providing the essential human touch with emotional intelligence and common sense.

In this video, we follow a Cognigy AI Agent as it expertly assists a customer with insurance updates, revealing its intricate inner workings in real time. Explore how our AI handles:

  • Multi-intent Recognition: Understands and prioritizes multiple customer needs.
  • Customer Profile Retrieval: Seamlessly accesses and utilizes customer information.
  • Verification: Ensures secure and smooth identification.
  • Multimodal Self-Service: Offers flexible and intuitive ways for customers to help themselves.
  • Auto-generated Transcripts & Summaries: Keeps records accurate and accessible.
  • Agent Handover: Provides a seamless transition to a human colleague.

 

Resources:
by: Nhu Ho

Resources: