Ultra-fast State-of-the-Art Voice AI for Customer Service

Watch how an agentic AI Agent easily assists an utilities customer with contract inquiries, moves his service to a new home, and arranges a solar panel consultation in just minutes.

Companies such as utilities, as we show in this demo,  operate in a highly competitive market where customer experience is often the only true differentiator. With customers frequently switching providers for better deals, they must ensure fast, seamless and personalized service. 

However, traditional call centers struggle with:

  • High call volumes leading to long wait times
  • Complex inquiries that require authentication and data retrieval
  • Fragmented experiences when transferring between departments
  • Customer frustration with slow and unnatural voice interactions

In an AI-first contact center, there are no frustrating wait times, no robotic-sounding responses, no "Sorry, I didn't get that,"  just fast, intuitive and personalized service.

Why This Matters

Latency, accuracy, and control are critical in AI-driven customer service. Unlike generic AI solutions, Cognigy ensures:

  • Ultra-low latency for real-time conversations
  • High accuracy understanding speech means fewer transfers and higher self-service usage
  • Deploying Agentic and rules-based (NLU) AI ensures the right mix of flexibility and control when and where you need it

With AI-driven automation, contact centers can elevate their customer service experience, improve retention rates, and reduce cost-to-servce all while delivering a level of service that customers truly appreciate and have long been waiting for.

 

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Resources:
by: Jarrod Davis

Resources:

Unlocking Answers: The AI Agent That Knows It All