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Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Nexus
The Most Anticipated Contact Center AI Summit
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreHuman Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thousands of employees across a multitude of functions. Yet, they don’t often have the tools or technology to help them.
From simple FAQs to secure, complex conversations, Conversational AI chatbots help Human Resources teams by alleviating the handling of day-to-day questions and peak time inquiries, while also maintaining a personal level of communications.
In this example, an employee tells the “HR Agent” that he/she needs to submit an invoice for an expense report. The HR Agent walks the employee through the process, capturing an image of the report through the employee’s camera, and submits it – resolving the employee inquiry in under a minute.
Advances in Conversational AI are transforming workflows and processes for the HR department. By having employees find answers via virtual agents, HR professionals are freed up to focus on other projects.
- Benefits (eg health insurance or retirement)
- Time off and leave of absence (eg maternity leave)
- Changes to personal information
- Onboarding
- Performance review
- Recruitment
With AI advancements like chatbots and voice bots that assist employees faster, Human Resource management will become a higher value-adding department within the enterprise.
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