Solution for Service Departments

A chatbot can handle a wide range of customer inquiries. By adding a chatbot or voicebot as a virtual employee to your customer service team, you can handle customer queries quicker and more reliably.

Benefits for Service Departments


Respond instantly with ‘always-on’ support

Forecasts predict that 85% of all customer interactions will be handled without a human agent by the end of 2020. Why? Because businesses that are using Conversational AI for customer support can address tier 1 customers queries 24×7, faster and with more accuracy than any human service agent. With Cognigy.AI, convert your FAQs into natural text or voice conversations to handle your incoming queries and let the platform’s machine learning improve service with each call.

Reduce contact center costs

A robust Conversational AI engine can cut costs 60-80% below outsourced contact-centers. How much are you spending to recruit, hire and train contact center staff? What about the incremental cost and loss of institutional knowledge when attrition takes place? Don’t overlook healthcare and performance incentive costs. Design Cognigy.AI conversations one time, allow its advanced machine learning to continuously learn and improve and simply update your conversation flows when you want to add new information. No additional training required, no mistakes and a fraction of the cost.


Access new geographies with minimal investment

Thinking about extending business into new geographies? With significant investments needed to staff and train your own service team or outsource to a contact center vendor, why not test your market before making material resource commitments? With Cognigy.AI, you can replicate the dialog flows, lexicons and consistent learnings from one geography for fast time to launch in another. And Cognigy.AI supports all languages including double-byte character sets. Grow rapidly and leverage Cognigy.AI for fast access into new markets.

Contact us today to learn more about how Conversational Automation can help your business