Most shoppers complete 70% their buyer’s journey before ever contacting sales. The inflection points in the journey are where demand for your business is either accelerated or lost. Did you know that live chat can increase conversion by up to 40%? Increase your conversions by engaging immediately right at the exact moment when you’ve attracted their attention. With Cognigy.AI you can quickly deploy online chats that convert prospects to customers at every juncture in the journey.
73% of consumers say they’ll leave brands that don’t deliver consistent experiences across channels. With mobile messaging apps like Facebook Messenger, WeChat, and WhatsApp overtaking social channels in number of users, tens of millions of voice-activated virtual assistants like Alexa hitting the market, and the internet of things now beyond 8.4 billion connected ‘things’, is your brand still covering all the right channels? Cognigy.AI is the ideal conversation engine to power your current channels and those you need to extend to fast.
Personalization is no longer merely curating content around an individual that matches a demographic profile. Consumers now expect individualized conversations that track as naturally as the evolution of a relationship between two people. With Cognigy.AI you can connect with your audience conversationally via voice or text; establish context with advanced machine learning that reconfirms and learns specific language patterns; tap into lexicons that deepen automatically with each conversation; and plug into any back-end system or data source for a full 360-degree view of the customer.