Don't Start from Scratch.
Start with Cognigy.
Accelerate your time to value with AI Agents pre-trained with airline solutions including built-in industry specific templates, terms and flows.
Transform customer engagement with fully pre-trained AI Agents
Explore Enterprise AI Agents
AI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Low-code customer service automation engine
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowBuilding Next Generation Self-Service at Scale
Read moreAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreLeave behind impersonal, frustrating self-service experiences.
Cognigy’s AI Agents not only possess foundational service skills and emotional intelligence, but can also acquire business knowledge swiftly to offer fast, effective, and empathetic support that will astound your customers.
Pre-trained AI Agents that work along-side and assist your human agents, can handle phone calls and chat in 100+ languages and come trained on common airline procsses.
Discover seamless AI-driven self-service and agent assist experiences using the power of AI Agents.
"With the AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHT compared to providing support through our phone channel. In fact, our average handling time is currently at its historical low, at least in the last five to six years."
Director CX Transformation @Frontier Airlines
Accelerate your time to value with AI Agents pre-trained with airline solutions including built-in industry specific templates, terms and flows.
Pre-trained intents, flows and entities to speed up design and deployment.
Prebuilt lexicons with airport names, codes, city names, country namess, travel terms, holidays and much more.
Automate common service processes like rebookings, refunds, upgrades, meal choices and more.
Let passengers take charge of their journey and enjoy multimodal service across channels.
Embed Cognigy within your enterprise ecosystem and create simple web apps that customers can directly access to help themselves for seat selection, flight changes and more, from any device or browser.
Lufthansa uses Cognigy.AI to deliver fast, effective and 100% automated solutions to its passengers including rebooking flights, refunds, cancellations and more.
Lufthansa's customer service operations now enjoy the resilience needed to handle extreme traffic spikes and deliver consistent customer support no matter what unforseen events happen.
In addition, a single cost-effective automation platform provided the scalability and flexibility that Lufthansa needs to consolidate all customer interactions in an omnichannel approach, reducing the burden on its contact centers and agents.
Lufthansa Group operates worldwide and is the largest airline in Germany with over 105K employees.
Lufthansa is one of the founding members of the world's largest airline alliance known as Star Alliance.
16+ AI Agents in Customer Service
Available on FB messenger
Live-Chat Integration
Multilingual, Real-Time Translation
>16M conversations annually
Up to 375K conversations daily
Decreased AHT
Improved customer experience
Hear what they have to say
5.0
Reviewer Function:
Research and Development
Company Size:
30B + USD
Industry:
Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...
5.0
Reviewer Function:
Software Development
Company Size:
<50M USD
Industry:
Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...
5.0
Reviewer Function:
Product Management
Company Size:
1B - 3B USD
Industry:
Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function:
Data and Analytics
Company Size:
30B + USD
Industry:
Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...
5.0
Reviewer Function:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."
5.0
Reviewer Function:
Data and Analytics
Company Size:
1B - 3B USD
Industry:
Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
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