Passengers rebooked. Operations back on schedule.

AI agents are human-like virtual agents, built on conversational and generative AI, that automate customer service across chat and voice. They deliver instant, personal support in over 100 languages and integrate with enterprise systems. They come with industry-specific skills and emotional intelligence, use your service knowledge and processes, and work alongside human agents with real-time assistance, knowledge lookups, next best actions and sentiment analysis.

AI in airline customer service uses technologies such as NLU, LLMs and generative AI to give passengers fast, personal support. AI agents handle routine requests like flight schedules, baggage tracking and seat upgrades on chat, voice or email, 24/7 and in any language. In a disruption, they rebook passengers and send updates at scale, cutting wait times and frustration. They take repetitive work off human agents, who can focus on complex or emotional conversations.

AI agents handle routine requests like flight status, baggage tracking and check-in on chat, voice and email. In disruptions, they rebook passengers and send proactive notifications in real time. They speak 100+ languages, personalize offers for upgrades and loyalty benefits, and suggest alternatives when flights are delayed, so human agents can focus on high-value conversations.

Key use cases include flight status updates, baggage tracking, rebookings during disruptions, FAQs and multilingual support. AI agents also help with loyalty programs, personalized trip recommendations and proactive notifications.