Deliver Best-in-Class Customer Service with AI

AI Agents for Amazon Connect

Deliver unlimited service and automation on Amazon Connect with Cognigy's AI agents for your business. Our native integration offers an  open choice of components and integrations  to rapidly build and deploy conversational IVR, virtual agents and agent assistance.

Get it on the AWS Marketplace

 

Amazon Connect Frame_1 Insurance customer

Cognigy is proud to be an AWS Partner with AWS Conversational AI Competency  certification to bring cutting edge contact center solutions to market. 

Design Intelligent Conversations in Your Existing Amazon Ecosystem

Cognigy.AI’s integration with Amazon Connect can utilize Amazon's built-in features such as Amazon Lex. No additional configuration or integration is required, making it extremely flexible. The low-code flow builder and built-in integrations enables a faster time to market.

AmazonConnect_Architecturev2
Customer Service Automation with Cognigy.AI
LEARN MORE

Empower Your Team to Deliver Results

Cognigy.AI brings a a powerful low-code UI into your Amazon Connect stack that enables anyone to create human-like AI Agents, faster and easier than ever.

Built for non-technical users, it enables building, deploying and optimizing text, voice or multimodal conversations from one convenient location.

flow_editor_recording_small
×

Choose the Right Business Focused Solution

Combining Cognigy.AI with your Amazon Connect Contact Center offers you a low-code AI platform that makes it easier for your business teams to focus on designing the customer service experience rather than coding, accelerating time-to-market. Spend more time delivering customer value, and less time struggling with IT.


Exclusive Amazon Solution


(Cognigy.AI + Amazon) Solution

Graphical Flow Editor

Conversation flows can be built by developers

Low code, drag and drop flow editor that supports non-linear conversation flows

Localization

Localization and translation via the AWS SDK (e.g.: with JAVA)

Conversations can be localized automatically in 100+ languages with built-in language detection and real time translation 

NLU

AWS Lex

Free NLU selection incl. Cognigy’s proprietary NLU, Dialogflow, AWS Lex, or any other

Rich Media Output

Rich media support with developer involvement

Native support for rich media channels (galleries, files, buttons, built-in Adaptive Card designer) and auto-conversion for various channels. Plugins for voice, QR codes, Google Maps and others.

Integrations

Supports API calls

Out-of-box integration with 50+ enterprise systems

Deployment to Amazon Connect

AWS services (Lex and Lambda) can be configured for fulfillment in Amazon Connect

Cognigy Endpoints are used for connecting Virtual Agent to Amazon Connect

Analytics

Pipeline is  built via code and other AWS components to deliver data to Amazon Quicksight [source]​​

Cognigy Insights provides usage summaries, deeper insights on each conversation and access to full conversation transcripts;
also available via OData (e.g. for MS Excel or Power BI)

Product Updates

3-8 releases per year [source]

Release every 2 weeks

Cognigy.AI - The Leading Contact Center AI Platform

Cognigy Icon-_Social Media

Omni-channel Excellence

Expand customer and employee services to any business or consumer channel without additional training or coding effort

Cognigy Icon-_Network

Streamlined Workflows

Intelligent Routing ensures that any customer request takes the shortest path to resolution, by sending the request to an intelligent virtual agent or involving the right agent

Cognigy Icon-_Online Support

Agent Copilot

Boost your human agents' performance with real-time assistance from AI that listens and learns from conversations in real time

Cognigy Icon-_Dashboard

Real-time Insights

Advanced insights into conversations, customer pain points, and agents' performance enable better decision-making, optimization, and customer understanding
Start your Free Trial
Mega menu Play Icon_border

See How Cognigy & Amazon Connect Deliver Better CX at Scale

Scale Customer Satisfaction with Cognigy.AI

Bolster your Contact Center with AI Agents

Cognigy.AI is a contact center AI Platform that enables business users to rapidly build and deploy conversational AI on voice and text channels or deploy pretrained AI Agents and skip the building. Thanks to Cognigy's partnership with AWS,  you can offer more value to customers with easy transactional self-service in natural language. 

Customers expect to be served in the channel most convenient to them. Cognigy.AI offers dozens of built-in integrations enabling you to easily deploy virtual agents wherever you need them, in just a few clicks.

With live chat and agent assistance in addition to virtual agents, Cognigy.AI gives time back to your business so agents can spend more time with customers who need help with complex issues. Agent assistance delivers next-best actions and suggests responses to help your contact center deliver, faster more consistent service without more staff. 

Cognigy-Icon-_Text-message-65

Do More with Less

Scale your Amazon Connect Cloud Contact Center to automate more processes in less time with fewer resources

Cognigy icon Technology

Out-of-the-Box Solution

Our native integration with Amazon Connect automates and enables human-like conversational experiences and can be implemented alongside Amazon Lex

Cognigy icon add person

Lower Total Cost of Ownership (TCO)

Unlock customer experience on your existing Cloud Contact Center investments by using the solution that provides faster time-to-market 

Cognigy cloud

Empowered Businesses

Low code and easy-to-use environment that empowers your business teams to design and deliver personalized experiences at scale without frequent IT support
Mega menu Play Icon_border

Webinar: Leverage AWS & Cognigy to Create an AI-first Contact Center

AI Delivers Better, Measurable Service Outcomes

10-15%

Average CSAT Improvement

3x

Lower Implementation Cost Compared to In-house Solutions

1000+

Concurrent Live Agent Sessions Supported

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Conversational IVR cta

Scale Your Amazon Connect Contact Center with AI Agents!

GET A DEMO