Conversational AI & Automation for NICE inContact

AI Agents for your NICE Contact Center

Cognigy for NICE inContact is a powerful, user-friendly solution that enables businesses to leverage the innovations of Conversational and Generative AI to deliver extraordinary experiences across all channels.

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Empower your agents to deliver exceptional customer experiences and enable customers to effortlessly resolve their issues in any channel, any time.

Your AI-First Contact Center

Build a next-generation AI-first contact center with our combined solution to deliver exceptional customer and agent experiences, now and in the future.

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Scale Customer & Agent Satisfaction with Cognigy and NICE

Intelligent AI Agents & Agent Copilot for NICE

Cognigy's for CXone brings proven, market-leading AI into your contact center. 

This includes native multimodal journeys, advanced LLM orchestration, cutting-edge agent assistance and powerful automation capabilities.

Enjoy happier customers, happier agents and a happier bottom line. 

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Market Leading AI

AI is our core business, not an add-on which is why we're a Gartner® Magic Quadrant™ Leader and power the largest CAI projects worldwide.

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Enterprise Flexibility

Extensive enterprise integrations and flexible component choices like LLMs, NLU, STT and TTS to match your contact center.

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Native Multimodal Journeys

Enable customers to move seamlessly between channels, use on-device capabilities and never lose context or repeat themselves.

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Cutting-edge Agent Assist

Proactive, real-time Agent Copilot powered by the latest advances in Conversational and Generative AI.

Everything You Need to build an AI-first Contact Center

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Connect faster with omnichannel routing

Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.

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Agent Assistance for Voice & Chat

Agents receive real-time assistance, enhanced with LLMs, for every interaction on voice and digital channels incl. next best actions and responses, proactive knowledge snippets and more.

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Gain Visibility and Take Action to Effectively Contact Center Performance

Quickly uncover real-time insights for live assisted interactions and identify sentiment trends of agent/customer behaviors. 
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Craft unified customer experiences across channels

Integrating siloed communication channels and take the customer effort out of service, to deliver experiences they'll want to share. 

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Leverage Mobile Device Capabilities

Harness device capabilities like camera, GPS, mobile wallets and more to unlock new service experiences.

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Supercharge Live Support

Give human agents new tools to simplify their work and the customer journey, eliminating frustrations and increasing efficiency.

Secure Authentication

Easily verify and authenticate customers across voice and digital channels without ever exposing their sensitive data using secure forms, Touch ID and Face ID for fast, familiar experiences.
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Enterprise-Ready Generative AI for Contact Centers

Our native integration with best-of-market LLMs brings you the tremendous value of Generative AI while mitigating their risks and ensuring enterprise-grade security and data privacy.

Download our Generative AI eBook

LLM Orchestration
  • OpenAI - 2
  • Azure OpenAI-1
  • Amazon Bedrock-2
  • Google Gemini
  • aleph alpha - 2
  • Anthropic - 2
  • Google PaLM - 2

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

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5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

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5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

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5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

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5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

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