AI Copilots for Customer Service

Bring Microsoft Copilot toyour Contact Center

Cogniy.AI enables you to effectively leverage Microsoft Copilot in contact centers, overcoming challenges such as selecting the right LLM for different use cases, integrating with contact center systems, and ensuring compliance and scalability.

It offers a native voice gateway, seamless LLM model swapping, direct connectivity to major contact center platforms, advanced integration capabilities, real-time agent support, and adherence to compliance standards.

 

Get it on the Azure Marketplace

Microsoft frame BICS_Hero on Phone AI circle icon

Cognigy Makes Copilot Projects Successful

Cognigy.AI brings the LLM of your choice into the contact center, integrates them with your enterprise systems and data, orchestrates service processes and enables real-time proactive agent assistance. And it provides a layer of privacy and security between you and LLMs entire time.

Cognigy Icon-_Integration

Combining the Most Powerful LLMs
Orchestrate and use the most advanced models on the market including Azure OpenAI, Gemini, Claude, GPT4, Aleph Alpha or your own.

Cognigy Icon-_Voice gateway 1

Connect Copilots to the Contact Center
Integrate one or multiple LLMs with your CCaaS provider, in the cloud or on-prem

Cognigy Icon-_Technology 02

Connect Enterprise Systems & Data
Maximize ROI on your existing investments with Conversational AI

Cognigy Icon-_Data protection

Guaranteed Reliability & Privacy
Ensure compliance that PII is not fed to external LLMs while protecting against jailbreaks and injection attacks.

Cognigy.AI is the Orchestration Layer for the Copilot Age

Bridge the connectivity gap between today's LLMs and the contact center with Cognigy to bring Generative AI to voice and digital multimodal interactions.

Cognigy integrates with all the leading CCaaS, CRM, Case Management and other enterprise systems. 

Cognigy GenAI Orchestration Platform

Why Cognigy.AI?

Cognigy brings a range of additional must-have capabilities such as advanced dialog management and digression handling, multimodal capabilities, over 30 channel connectors and the ability to use and orchestrate multiple LLM models from a variety of vendors. 

Cognigy Icon-_Network

Multimodal Capability

Cognigy Icon-_Voice gateway 1

Native Voice Connectivity

Cognigy Icon-_Talking

Advanced Dialog Management

Cognigy Icon-_Cloud

Supports Multiple LLM Vendors & Models

Cognigy Icon-_Text message

Supports >30 channels incl. rich media

A Match Made in AI Heaven

Cognigy's customer service expertise, voice capabilities and multimodal contact center focused solutions are the perfect means to bring Microsoft's industry-leading Artificial Intelligence, speech and cognitive services like STT and TTS to your customer service.

Cognigy-MS

Deploy & Orchestrate Multiple LLMs

Seamlessly connect customer touchpoints, contact center voice, with generative AI providers and enterprise systems.

Cognigy integrates with all the leading LLMs such as Azure Copilot, Gemini, GPT4, Aleph Alpha, Claude and more. Combine and orchestrate them to optimize for costs and latency based on the task. You can even integrate your own custom model. 

Generative AI Features

With Cognigy.AI as the orchestration layer, you can leverage OpenAI on Azure to supercharge real-time customer interactions while keeping virtual agents on task and maintaining compliance.

  • Premade Flow Nodes: Craft smart, interactive dialogues with rich-media responses - faster than ever
  • AI-Assisted Flow Creation: Generate execution flows with pre-configured Nodes in seconds leveraging OpenAI
  • Real Time Personalization: Rephrase bot outputs with conversation context and customer information while following business processes.
Learn More about OpenAI Features
Hero Image ( Azure OpenAI logo)
×

Connect your Microsoft Solutions to the Contact Center with Cognigy.AI

Cognigy.AI integrates seamlessly with leading Microsoft applications like Teams, Outlook, Nuance, SharePoint etc. while also leveraging the full power of the Microsoft enterprise application stack, from Azure to OpenAI.

ms_channels_2023
ms_channels_2023
video-play-btn-blue

Learn how Cognigy.AI Makes Copilot Projects Succesful

Focus on Your Employees & Customers, not Technology

Cognigy.AI natively integrates with all Microsoft consumer & business channels, enabling fast, frictionless and intuitive self-service for customers and powerful real-time assistance for employees and agents.

Microsoft End-User Channels
Featured-list

Embed AI Assistance in MS Teams

 

Instant support within Microsoft Teams via natively integrated AI-powered virtual agents.

 

Cognigy.AI provides a native integration with Teams with dedicated Microsoft Teams Endpoint. Learn more

Support Bots can be implemented as dedicated support agents. Learn more

Invite virtual agents into any Teams group chat via @Mentions, learn more here and here 

Featured-list

Plug Into OneDrive and SharePoint

Connect OneDrive and SharePoint to voice and chatbots to instantly leverage support information for faster, successful service.

 

Rapid integration via Cognigy's SharePoint Extension. Visit our Marketplace to learn more.

Featured-list

Enhance Productivity With Outlook Management

Make every day business tasks as easy as a conversation. Employees can book meeting rooms, read and send emails in MS Outlook, and more. 

 

Unlock the potential of Microsoft Outlook with Cognigy.AI and the Microsoft Graph API. Learn more
×

Fully Integrated With
Microsoft Enterprise Suite

Supporting full range of MS Enterprise Applications to help you make the most use of your Microsoft technology stack.

 

Microsoft Enterprise Suite
Featured-list

Create Personalized Experiences using Microsoft Dynamics

Cognigy's Extension for Dynamics 365 makes it simple to connect, retrieve and search customer data to create fully automated processes and instant agent assistance.

 

Integrate MS Dynamics with Cognigy.AI.  Learn more

Featured-list

Gain Data-driven Insights with Power BI

Get complete conversational analytics and insights within Cognigy or Power BI.

 

 

Powerful reports fueled by conversational data, all available in Power BI. Learn more

Featured-list

Use your Favorite Microsoft Services

Use Nuance, Microsoft QnA Maker, LUIS NLU, STT and TTS services and MS Translator to drive multi-lingual conversations automatically with customers and employees.

 

Cognigy.AI can handle conversations in more than 100 languages with the use of MS Translator. It can even integrate with Azure Text-to-Speech and Speech-to-Text engines to help you differentiate your brand by training virtual agents to different speaking styles and emotional tones.

Read in detail about Cognigy's integration points:

Microsoft Cognitive Services - learn more

Microsoft QnA Maker - learn more

Microsoft LUIS - Learn more

Microsoft Translator - learn more

Featured-list

Combine MS Power Automate with CAI

Use our pre-built Extension to trigger Power Automate workflows via API and bi-directional process synchronization.

 

Trigger Microsoft Power Automate from Cognigy.AI. Learn more 
×

Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

peer-insights-r-tm-rgb-for-white-bkgrnd
Read more

The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. 

Business customer

Ready to Deliver Better Experiences with Microsoft and Cognigy?