Agentic AI introduces a goal-driven digital workforce that autonomously takes action. According to Gartner®, by 2028, at least 15% of day-to-day work decisions will be autonomously through Agentic AI, up from zero percent. This shift will reshape customer service in enterprise contact centers, delivering efficiency and agility at an unprecedented scale.
Download this Gartner® report, that will help you better understand the opportunities and cautions of Agentic AI.
Key Takeaways from the Report:
- How agentic systems will change the future of decision-making and will dramatically upskill workers and teams
- Integrating agentic AI into your strategic planning
- Establishing clear implementation and guardrails for agentic AI
Download this complimentary report for a limited time to understand the opportunities of Agentic AI and how to prepare.
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