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August 19th, 2024 | San Francisco, Düsseldorf —Cognigy announced today that TMC, a global, integrated media company, has named (Product) as a 2024 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine. This marks Cognigy’s second consecutive year receiving the prestigious award, having also been recognized in 2023. Cognigy also received the 2024 CUSTOMER Magazine Product of the Year Award.
The 2024 Conversational AI Excellence Award recognizes all tools, platforms, and applications that contribute to delivering Conversational AI solutions.
“Receiving this prestigious award is a testament to the transformative power of our AI solution,” said Philipp Heltewig, CEO & Co-Founder of Cognigy. “Our AI Agents empower enterprises to deliver exceptional customer experiences by providing personalized, multilingual support across any channel. We’re proud to be recognized for our innovation in Conversational AI and our commitment to reshaping customer service with intelligent, human-like AI Agents that elevate customer and employee satisfaction.”
Cognigy.AI is a market-leading enterprise-grade Conversational AI platform for creating advanced AI Agents that automate customer service on chat and voice channels. With its ability to seamlessly integrate into existing contact center systems, Cognigy.AI enables enterprises to offer scalable, multilingual support, driving customer satisfaction and operational efficiency. The platform is designed for fast deployment and easy customization, making it the go-to solution for enterprises looking to enhance their customer service capabilities with cutting-edge AI.
“Congratulations to Cognigy for receiving a 2024 Conversational AI Excellence Award. Cognigy.AI has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools, and applications to enhance customer experiences, streamline operations, and drive business success,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and look forward to continued innovation from Cognigy in 2025 and beyond.”
Other resources:
Cognigy Receives 2023 Conversational AI Excellence Award from CUSTOMER Magazine
Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award
Analyst awards and recognition page
