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Scale Customer & Agent Satisfaction with AI Agents
Bring Your Own Contact Center
Our wide range of native integrations with all the leading CCaaS solutions enables you to deliver consistent, automated self-service in the channels your customers expect.
Whether you run on-premises, in the cloud or are planning a migration, Cognigy's AI Agents work on top of your tech stack and are designed to work with whatever you do. No rip and replace, ever.
Market-leading AI
We live and breathe AI, with new releases every two weeks and enterprise ready solutions to transform your customers’ experience.
Enterprise Flexibility
Extensive enterprise integrations and flexible component choices like NLU, STT and TTS to match your contact center.
Faster Time to Value
All the integrations you need and low-code builder means delivering solutions to customers faster.
Service at Scale
End-to-end personalized self-service across all voice and text channels, 24/7.
Upgrading your tech stack with Generative & Conversational AI can be just as fast and effortless as your service experiences. Cognigy's AI Agents seamlessly work with a wide range of technologies, backend systems and integrations so they have the same power as your human agents.
Native Voice Support
Impersonal, one-size-fits-all phone interactions are a thing of the past. Cognigy brings together a compelling combination of Generative & Conversational AI, native voice connectivity, and prebuilt contact center integrations to easily build, launch and manage excellent voice experiences at scale.
Let AI Agents contain more calls by integrating your key backend systems to quickly help customers solve their own issues, without waiting for a human agent.
Use Intelligent Routing to answer every call, identify and verify callers, and route customers to self-service or a human agent instead of making them wait on hold.
Plug Cognigy into any contact center and telephony system. Employ pre-integrated Azure, AWS, and Google speech services or connect your custom speech model with ease.
Cognigy empowers you to handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. Identify customers’ needs and give them quick, accurate answers – through fully automated self-service, by involving the right agent, or a combination of both.
Deliver engaging, cross-channel interactions in real-time by pairing voice dialogues with other interaction mediums like SMS, messaging, app- and web experiences.
Chat & Messaging
Messaging is the fastest growing customer support channel but doesn't have to be difficult to manage. Leverage prebuilt channel connectors to deploy within minutes or connect to any channel and endpoint via standard interfaces (REST, Socket, Webhook).
Build virtual agents for self-service on any channel and in any language while maintaining a universal process to deliver a consistent experience everywhere, every time.
Agents never miss a beat and customers never repeat themselves with full context handovers from virtual agents to your human agents.
From re-booking, cancellation, and order status support to invoice requests, payment, and refund, Cognigy enables your customers to solve their issues quickly and consistently.
Take full advantage of multimedia in messaging channels such as galleries, audio messages, file attachments, adaptive cards and more.
Launch virtual agents on any channel in any language while maintaining the same global logic to deliver a consistent experience across every channel.
Cognigy.AI is designed to be agnostic, so you can seamlessly connect all your critical enterprise systems regardless of vendor and whether they are on-premises or in the cloud.
No expensive rip-and-replace that slows down your business. Visit Cognigy.AI Marketplace for more.
Plug Cognigy.AI into your existing agent desktop or use Cognigy Live Agent and enjoy free choice of NLU, STT and TTS providers for maximum flexibility and no lock-in.
Simply integrate your backend systems into Cognigy to automate informational requests and transactions between all of them to offer customers new end-to-end self-service opportunities.
Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.
“Cognigy.AI is a powerful low-code conversational AI platform with an industry-leading flow builder and high modularity to fit enterprise needs.”
Head of Conversational Experiences
E.ON
“With Cognigy.AI, we have a tool that is flexible enough for any use cases and a common framework for global scaling and governance.”
Head of New Technologies
Henkel
"With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products."
Innovation & Projects Manager
Toyota
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