Conversational AI & Automation for 8x8

AI Agents for your 8x8 Contact Center

Cognigy for 8x8 is a powerful, user-friendly CAI solution that enables businesses to create simple to complex self-service experiences across all channels. 

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Empower your enterprise to deliver exceptional customer experiences while driving operational efficiency and enhancing employee engagement through intelligent contact center automation.

Scale Customer & Agent Satisfaction with Cognigy and 8x8

An Intelligent Customer Assistant for 8x8

Cognigy's native integration into your 8x8 Contact Center makes it easy to deliver self-service experiences with seamless escalation to live agents. Complete customer context and bot interaction details are delivered to the agent, empowering them to deliver more personalized, frictionless experiences.

Our integration with enables contact centers to quickly design and deploy intelligent self-service experiences.

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Delight your Customers

End-to-end automation means higher first contact resolution (FCR) for faster service.

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Reduce IT Dependency

Use graphical, click & add scripting to design and manage dynamic customer experiences.

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Connect with Ease

Choose from 100+ integrations and channels for rapid extensibility and faster deployments.

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Reduce Agent Workload

Reduce monotonous transactional tasks to focus on more high touch, impactful service.

Deliver Effortless Service with Cognigy & 8x8

Our combined solution unlocks your organization's full potential, catering directly to the demands of extensive scale, complex environment, and unique needs of large enterprises. Elevate and automate your contact center to deliver exceptional customer experiences, equipping your agents with the necessary tools to thrive.

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All the tools you need to easily power customer, agent, and supervisor experiences

 

 

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Connect faster with omnichannel routing

Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.

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Agent Assistance for Voice & Chat

Agents receive real-time assistance, enhanced with LLMs, for every interaction on voice and digital channels. Get next best actions and responses, proactive knowledge snippets, sentiment analysis and automated call wrap ups for better customer and agent experiences.

 

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Gain Visibility and Take Action to Effectively Contact Center Performance

Quickly uncover real-time insights for live assisted interactions and identify sentiment trends of agent/customer behaviors. Review critical performance metrics and key trends, including agent activities, and customer behavior that can impact the overall experience.

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We Work Wherever You Do

Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze. 

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Choose what you need

Plug Cognigy.AI into your existing 8x8 agent desktop or try Cognigy Live Agent. 

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Turnkey Extensions

Connect backend systems in a few clicks from our built-in marketplace.

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Ramp up Rapidly

Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.

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Loved by Customers

Hear what they have to say

5.0

Reviewer Function:

Research and Development

Company Size:

30B + USD

Industry:

Transportation

Excellent Choice for Complex Conversational AI at Scale

"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors...

5.0

Reviewer Function:

Software Development

Company Size:

<50M USD

Industry:

Healthcare and Biotech Industry

Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.

"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space...

5.0

Reviewer Function:

Product Management

Company Size:

1B - 3B USD

Industry:

Telecommunication

Best Conversational AI Platform!

"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."

5.0

Reviewer Function:

Data and Analytics

Company Size:

30B + USD

Industry:

Retail

The Highly Interactive and Profitable Customer Interaction System

"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ...

5.0

Reviewer Function:

Customer Service and Support

Company Size:

500M - 1B USD

Industry:

Energy and Utilities

Bring Your Conversational AI Strategy To The Next Level With Less Code

We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast."

5.0

Reviewer Function:

Data and Analytics

Company Size:

1B - 3B USD

Industry:

Transportation

Most Flexible Conversation AI Platform

"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."

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Get in touch and see Cognigy and 8x8 in Action!