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Scale Customer & Agent Satisfaction with Cognigy and 8x8
An Intelligent Customer Assistant for 8x8
Cognigy's native integration into your 8x8 Contact Center makes it easy to deliver self-service experiences with seamless escalation to live agents. Complete customer context and bot interaction details are delivered to the agent, empowering them to deliver more personalized, frictionless experiences.
Our integration with enables contact centers to quickly design and deploy intelligent self-service experiences.
Delight your Customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
Reduce IT Dependency
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with Ease
Choose from 100+ integrations and channels for rapid extensibility and faster deployments.
Reduce Agent Workload
Reduce monotonous transactional tasks to focus on more high touch, impactful service.
Our combined solution unlocks your organization's full potential, catering directly to the demands of extensive scale, complex environment, and unique needs of large enterprises. Elevate and automate your contact center to deliver exceptional customer experiences, equipping your agents with the necessary tools to thrive.
All the tools you need to easily power customer, agent, and supervisor experiences
Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.
Agents receive real-time assistance, enhanced with LLMs, for every interaction on voice and digital channels. Get next best actions and responses, proactive knowledge snippets, sentiment analysis and automated call wrap ups for better customer and agent experiences.
Quickly uncover real-time insights for live assisted interactions and identify sentiment trends of agent/customer behaviors. Review critical performance metrics and key trends, including agent activities, and customer behavior that can impact the overall experience.
Cognigy.AI is designed to be agnostic, so you can seamlessly integrate your cloud and on-premises enterprise systems in the backend and serve the channels your customers use on the frontend. Our low-code editor makes orchestrating tasks among systems and automating service processes a breeze.
Plug Cognigy.AI into your existing 8x8 agent desktop or try Cognigy Live Agent.
Deploy Agent Copilot for real-time agent assistance on any service channels – voice or text. Explore Agent Copilot.
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